What are the hours of operation for customer service? Emily Taylor February 11, 2017 03:54 Updated Follow Daily Hours of Operation for Diamondback Fitness Customer Service: Monday-Friday 9am-5pm (MST) Closed Saturday/Sunday. Closed National and State Holidays. Related articles How do I reach customer service? How can I order parts for my machine? Where can I download a product manual? Where is the nearest Diamondback Fitness retail location or dealer (USA)? Where can I get a new power adapter? Do you sell power adapters? Comments 0 comments Article is closed for comments.