As of right now, Diamondback Fitness is primarily a direct to consumer brand that relies on its website to facilitate sales of its machines and parts. This way we can keep our prices low and pass those savings on to the customer. Therefore, we don't have a list of dealers we can provide you where you can try out the machines before purchasing. That's why we offer a 30-day money back guarantee because we understand that buying an elliptical or exercise bike sight unseen can cause some concern.
Articles in this section
- Where can I download a product manual?
- How can I order parts for my machine?
- How do I reach customer service?
- What are the hours of operation for customer service?
- Are there any authorized service technicians near me?
- Where can I get a new power adapter? Do you sell power adapters?
- Do you have retail locations or dealers in Canada?
- Where is the nearest Diamondback Fitness retail location or dealer (USA)?
- Do you ship to Canada?