General

Customer Service

• Where can I download a product manual?
• How can I order parts for my machine?
• How do I reach customer service?
• What are the hours of operation for customer service?
• Are there any authorized service technicians near me?
• Where can I get a new power adapter? Do you sell power adapters?

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Troubleshooting

• Why does my 910Ic keep shutting off immediately after I stop pedaling?
• Why is there a clicking noise when I pedal?
• My 910 machine will not turn off?
• My 510Ub / 510Ic / 510Sr / 1260Ef machine keeps shutting off?
• There is a squeak coming from the wheels of my 1260Ef Elliptical?
• My machine is not accurately displaying speed, RPM, calories and/or watts?

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Order Status & Shipping

• How do I track my order?
• How do I know when my order has been shipped?
• What is free curbside shipping?
• Which state will my order ship from?
• Do you ship to a P.O. Box?
• What countries do you ship to?

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Products & Maintenance

• What do I do if my 1260Ef heart monitor spikes and shuts down the machine?
• Diamondback Fitness 1190
• Diamondback Fitness 1150Er
• Diamondback Fitness 600Es
• Diamondback Fitness 600R
• Diamondback Fitness 600U

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Warranty & Registration

• How do I know if my machine is covered under warranty?
• I live in Canada. Is the warranty the same?
• What exactly are considered wear items in the 90-day warranty?
• How do I register my machine?
• What are the warranties on Diamondback Fitness Machines?

Order Issues

• Are products available at the time I order?
• I only received one box. Where are my other items?

Returns, Refunds, and Exchanges

• How do I return my order?
• What is your return policy?
• If I return my machine, will you reimburse me for the shipping costs?

Billing

• Do you offer a military discount?
• Do you offer any payment plans or financing?
• What are my payment choices?
• Do I have to pay sales tax on orders from this site?
• Welcome to your Help Center!