General
Customer Service
- Where can I download a product manual?
- How can I order parts for my machine?
- How do I reach customer service?
- What are the hours of operation for customer service?
- Are there any authorized service technicians near me?
- Where can I get a new power adapter? Do you sell power adapters?
Troubleshooting
- Why does my 910Ic keep shutting off immediately after I stop pedaling?
- Why is there a clicking noise when I pedal?
- My 910 machine will not turn off?
- My 510Ub / 510Ic / 510Sr / 1260Ef machine keeps shutting off?
- There is a squeak coming from the wheels of my 1260Ef Elliptical?
- My machine is not accurately displaying speed, RPM, calories and/or watts?
Order Status & Shipping
- How do I track my order?
- How do I know when my order has been shipped?
- Will you assemble my machine when its delivered?
- What is free curbside shipping?
- Which state will my order ship from?
- Do you ship to a P.O. Box?
Products & Maintenance
- What do I do if my 1260Ef heart monitor spikes and shuts down the machine?
- Diamondback Fitness 1190
- Diamondback Fitness 1150Er
- Diamondback Fitness 600Es
- Diamondback Fitness 600R
- Diamondback Fitness 600U